May 14, 2018
11:30 am - 5 pm
TOPIC DESCRIPTIONS AND SPEAKER BIOS
Anthony Anton is the president and CEO of the Washington Hospitality Association. He interacts one-on-one with restaurateurs & hoteliers to determine their challenges, develop solutions and manage the efforts of the 6,500-member organization.
Anthony brings more than a decade of government affairs and association management experience to Washington Hospitality. He guided the association's government affairs business from 1995 to 2001 when he left to manage The Boeing Company's state relations in Olympia. Coming back to the association in 2004 as vice president, Anthony successfully marshaled the industry's efforts to support important legislation and redoubled grassroots lobbying efforts.
Anthony's family has been in the restaurant business for more than 60 years, lending him a broad understanding of industry issues. A Sumner native, Anthony graduated from Washington State University in 1991, with a degree in political science.
In his ten years as CEO, the association has more than doubled in revenue, had its highest retention rates and member satisfaction rates in its history, expanded and strengthened its programs to support small business and become the primary source of information to Washington hospitality businesses.
President/CEO, Washington Hospitality Association
Welcome & Introduction
Government Affairs Update
Director of Local Government Affairs, Washington Hospitality Association
John Lane is the Director of Local Government Affairs. He has a law degree from Seattle University and extensive public policy experience, including serving as a Washington state assistant attorney general and as the Office of Financial Management’s legislative and legal counsel. John has also served as a senior policy advisor to Gov. Jay Inslee on public safety and government operations and as the executive policy advisor to Gov. Christine Gregoire.
Join your local government affairs team for a review of issues impacting you at the local and state levels. You’ll get the latest updates on policies and proposals, and learn how you can inform our positions and make an impact with your legislators.
Third Party Delivery: Friction Points
Andy Cook is the Washington Hospitality Association’s Communications & Media Consultant. He is a 30-year Hospitality Veteran and the cohost of the DineNW radio show/podcast. Andy represents the Washington Hospitality Association as a liaison with variety groups including the Washington Tourism Alliance, Seattle’s Ethnic Business Coalition, Washington State Bowling Proprietor’s Association, & Full Service Worker’s Alliance.
Communications | Media Consultant, Washington Hospitality Association
With the expansion of Third Party Delivery Apps & Platforms in almost every city and market, there are several advantages and disadvantages to using them. Come join this spirited panel discussion to hear about the pros and cons of these services from business consultants, restaurant operators, and representatives of the delivery companies. Talking points will include why you should or shouldn't, implement, and what to look for when reviewing terms of service: protecting your brand, profit margins, quality of product and service & more.
The #MeToo movement has pushed workplace sexual harassment in the national spotlight. With today's cultural climate, all employers should reevaluate company policies and practices to prevent harassment, to provide meaningful opportunities to report issues, and how to respond effectively to complaints. For the hospitality industry, this includes acknowledging unique challenges to the workplace environment. In that context, this session will identify common situations that open the door to sexual harassment and discuss preventive solutions to prevent and defend claims.
Business Solutions Advisor, FSA
Proactive Approaches to address Harassment in the Workplace
Meghan has a bachelor's degree in Human Resources Management from Pacific Lutheran University. In her current role, she advises businesses on meeting their goals, relating to management, training, and culture. Previously, she has been a Regional Training Manager with a national corporation overseeing front and back of the house training or over 400 restaurants across the United States. Prior to this she was a Field Operations Project Leader, responsible for franchisee training and overseeing the customer experience for a large international restaurant board.
A 2017 Bright Local study found that 97% of consumers read online reviews for local businesses. We live in a world where average star rating is the most important factor consumers look at when judging a local business on review sites. How can your business rise above the competition if you don’t have a perfect five-star rating today? It takes adopting a five-star state of mind – understanding how consumers use reviews, setting goals for customer service excellence, developing a strategy for dealing with customer feedback, and organically growing reviews. Your customers are already talking about your business online and shaping your reputation, whether you’re listening or not. It’s time to actively join the conversation, gain consumer trust, and stand out. In this session, learn from Yelp’s Local Business Partner – a digital-age marketer with 10+ years experience – about strategies that will empower you to better manage your online reputation.
Director of Business Outreach, Yelp Inc.
5 Star State of Mind
TACOMA SUMMIT SCHEDULE
11:30 AM - 5:00 PM: Registration
11:30 AM - 5:00 PM: Networking & Trade Show Open
12:30 PM - 12:50 PM: Welcome & Introduction
12:50 PM - 1:30 PM: Keynote
The State of the Industry - President/CEO, Washington Hospitality Association
1:30 PM - 2:00 PM: Break
2:00 PM - 2:45 PM: Breakout #1
Government Affairs Update - John Lane
2:00 PM - 2:45 PM: Breakout #2
Third Party Delivery: Friction Points- Moderator: Andy Cook
2:45 PM - 3:15 PM: Break
3:15 PM - 4:00 PM: Breakout #3
Proactive Approaches to address Harassment in the Workplace
3:15 PM - 4:00 PM: Breakout #4
5 Star State of Mind- Darnell Holloway
4:00 PM - 5:00 PM: Networking Happy Hour
ATTENDEE REGISTRATION FOR $35 INCLUDES:
-Happy Hour Reception with drinks and appetizers
-Coffee and Snacks throughout the day
-Trade Show with over 40 Exhibitors & Sponsors
Interested in exhibiting? Tables are filling up fast! The trade show will be open all day, with dedicated times to meet with other attendees.
Register by clicking the button below or contacting Ken Wells directly at 425.457.1458 or firstname.lastname@example.org
Four Points by Sheraton Bellingham Hotel &
714 Lakeway Dr
Bellingham, WA 98229
*Agenda subject to change without notice
Vendors may only register if the company has an exhibit table.
Vendors may register under the exhibitor form with the option to have an additonal staff member.
Learn more about the different summits at these links
Click on one of the links below to register!