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Spring 2019




APRIL 29, 2019 

12:30-5 PM


Hotel Murano

1320 Broadway, Tacoma, WA 98402


Join fellow members of the hospitality industry as we explore topics to help improve how you run your business and increase your bottom line. With keynote speakers who understand your challenges and resources to overcome any obstacle, this event is a must for the industry.



12:00 PM - 12:30 PM

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12:30 PM - 1:30 PM

Trends, successes and trouble areas of the industry; Anthony will share the local pulse of businesses around Washington State.

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1:30 PM - 1:45 PM

Breakout #1: Applied SEO Techniques

1:45 PM - 2:30 PM

Receive hands-on experience in getting your web site to the top of the search engines. Learn the top two things that search engines want as well as how to avoid some techniques that will get you banned from Google.

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Breakout #2: Mobile Trends and Time Saving Measures

1:45 PM - 2:30 PM

Hear about cell phone usage data, which apps are used the most often and the trends and projections on future usage. Brian will bring ideas proven to be successful on what makes an app most used and why mobile technology is important for your business.

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2:30 PM - 2:45 PM

Express Talk: Leveraging No Cost Resources to Optimize Employee Performance

2:45 PM - 3:05 PM

The Society For Financial Awareness (SOFA), a 501(c)(3) organization whose sole mission is to increase financial literacy by providing free, provides on-site workshops on over 30 financial topics. They’ll introduce you to a way to help your employees thrive – and help your company’s bottom line at the same time – all at no cost. You’ll learn why this free employee benefit can and should be leveraged as a cornerstone for optimizing employee performance.

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Express Talk: Workforce Development Strategies: This Little Light of Mine

3:05 PM - 3:25 PM

You are your own best strategy when it comes to workforce development. Using personal stories, you can immediately be a light that illuminates successful pathways for employees. Highlighting your journey will navigate the right people to your business.  It will connect your hospitality story with a network of services aimed at bringing people and jobs together.

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Express Talk: Improve Efficiencies through Checklists

3:25 PM - 3:45 PM

Learn the theory behind checklist management, with a focus on Atul Ghwande’s fantastic book, “Checklist Manifesto.” The use of checklists in operations is utilized all of the time. Checklist Manifesto has helped figure out the do’s and don’ts. Brian will be talking specifically about a Jolt, an automated platform and how it can be used for tablet based checklists. This is an effective resource for any business.

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Express Talk: Resources, Retirement and You

3:45 PM - 4:05 PM

There is a new resource for businesses, a Retirement Marketplace website created through the Department of Commerce. Through this website people are able to shop for state-verified, low-cost retirement savings plans. Each retirement plan listed on the Retirement Marketplace:

  • Is verified and approved annually by Washington State officials at the Department of Financial Institutions and/or the Office of the Insurance Commissioner 

  • Cannot charge administrative fees to employers

  • Cannot charge enrollees more than 1% in total annual administrative fees

Participation in the Retirement Marketplace is entirely voluntary for both employers and employees. The Washington State Department of Commerce administers the Retirement Marketplace, but enrollment takes place with the private retirement plan provider.

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4:05 PM - 4:20 PM

What are service charges? How are they different from tip pooling? What are the potential legal traps for the unprepared? Join attorney Catharine Morisset to go over the basics and the key compliance traps.

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4:20 PM - 5:00 PM

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Agenda is subject to change without notice